Job Details:
| Details | Information |
|---|---|
| Company | Sutherland |
| Role | Customer Support Associate – Voice / Non-Voice |
| Experience | Freshers / 0–2 years |
| Location | Hyderabad |
| Job Type | Walk-In |
| Salary (Expected) | ₹2.1 LPA – ₹3.2 LPA |
| Shifts | Rotational (Day/Night depending on process) |
| Qualification | 10+2 / Diploma / Any Graduate |
Sutherland, a globally recognized BPO and digital transformation company, has launched a walk-in recruitment drive in Hyderabad. The company is hiring for Voice Process, Non-Voice Process, and Customer Support Associate roles.
This is an excellent opportunity for freshers looking for stable employment in customer support, backend processing, and IT-enabled services.
About the Role
Sutherland is seeking candidates with good communication skills to support its international customer service processes. The responsibilities include handling customer queries via calls or chat, providing accurate information, and ensuring customer satisfaction.
The company offers training, career advancement programs, and exposure to global clients.
Key Responsibilities
- Handle inbound/outbound calls or chat support
- Resolve customer issues with clarity and patience
- Update customer information in CRM tools
- Provide product/service support
- Follow process guidelines and SLAs
- Maintain professionalism in communication
Eligibility Criteria
- Freshers are highly encouraged
- Excellent verbal/written communication
- Basic typing and computer skills
- Willingness to work in rotational shifts
- Customer-friendly approach
Required Skills
- English communication fluency
- Problem solving
- Multi-tasking
- Typing speed (for non-voice)
- Ability to work under pressure
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