Job Details :
Company Name : Outpace Consulting Services
Position: Email & Chat Support Executive
Location: Noida / NCR (Outpace Consulting Services)
Experience: 1 – 5 years
Employment Type: Full-time / Onsite (Walk-in Interview)
About Outpace Consulting Services
Outpace Consulting is a recruitment and HR solutions firm operating across India. They connect talent with roles across sectors and are known for quick hiring processes and campus drives.
Role & Responsibilities
- Respond to customer queries via email and chat channels
- Provide high-quality, timely resolutions to issues and requests
- Track, manage, and follow up on open tickets / cases
- Escalate complex technical or policy issues to relevant teams
- Ensure customer satisfaction through clear, empathetic communication
- Maintain documentation and logs of support interactions
- Meet performance and quality targets (response time, resolution rate)
Role & Responsibilities
- Respond to customer queries via email and chat channels
- Provide high-quality, timely resolutions to issues and requests
- Track, manage, and follow up on open tickets / cases
- Escalate complex technical or policy issues to relevant teams
- Ensure customer satisfaction through clear, empathetic communication
- Maintain documentation and logs of support interactions
- Meet performance and quality targets (response time, resolution rate)
Why Join This Role?
- Immediate walk-in interviews — no long waiting period
- Opportunity to work in the voice/customer support industry
- Build experience in multi-channel support (chat, email)
- Performance-based incentives and growth potential
- Be part of a team that values responsiveness and customer satisfaction
| Company Name : | Outpace Consulting Services |
| Role : | Email & Chat Support Executive |
| Experience : | 1-5Years |
| Location : | Noida |
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