Job Details:
Position: Process Associate
Company: Capgemini
Location: Kolkata, West Bengal, India
Experience: Freshers (0 years)
Education: Bachelor’s degree mandatory
Employment Type: Full-time, work from office
About Capgemini & the Role
Capgemini is a global leader in consulting, technology services, and digital transformation. As a Process Associate, you will support international client operations—handling calls, queries, and ensuring smooth customer experience.
Key Responsibilities
- Make outbound calls to US-based clients, insurance companies, or helpdesks Capgemini Careers
- Engage with customers professionally, gather required information, and resolve issues
- Achieve performance targets (daily, weekly, or monthly)
- Collaborate with team leads and quality analysts to improve call quality & performance
- Escalate complex cases when necessary
- Adhere to compliance, policies, and US calling regulations Capgemini Careers
Skills & Qualifications
- Bachelor’s degree (all streams) — mandatory Capgemini Careers+1
- Freshers are welcome (0 years) Capgemini Careers
- Excellent communication (verbal & written) skills
- Basic familiarity with CRM tools or call center software
- Willingness to work night shifts (aligned with US time zones) Capgemini Careers
- Goal oriented, positive attitude, and ability to work in a team
Why Join Capgemini as a Process Associate?
- Opportunity to start your career with a top global brand
- Exposure to international client operations
- Skill development in communication, process operations, and customer handling
- Potential for growth into senior roles in BPO / process / operations
| Company Name: | Capgemini |
| Role: | Process Associate |
| Experience: | Fresher |
| Location: | Kolkata |
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